Shipping & Returns

A little aloha, from Hawaii to you

Thank you for choosing to shop with us. Every order is thoughtfully prepared and packed right here in Hawaii, and we are so grateful to share our style with you—wherever you are.

Because we ship from Hawaii, shipping times and costs can sometimes be different from mainland retailers. We work hard to keep shipping as reasonable as possible while making sure your pieces arrive safely and beautifully.

Preparing Your Order

Orders are carefully packed and shipped within 1–3 business days after payment is received.

Orders are processed Monday through Friday, excluding holidays.

During special events, launches, sales, and holiday seasons, we may need a little extra time to prepare your order. We appreciate your patience and will always do our best to get your goodies on their way as quickly as possible.

Shipping Rates

Shipping costs are calculated at checkout based on your destination, package size and weight, and the shipping method available for your order.

Since we are a Hawaii-based business, shipping to the mainland and other destinations can sometimes cost more than shipping within the continental United States. We continually look for the best combination of price and reliable service for our customers.

Delivery Times

Once your order ships, you will receive tracking information when available.

Please remember that carrier delivery dates are estimates rather than guarantees. Weather, holidays, airline transportation, carrier delays, and other circumstances beyond our control may occasionally affect delivery.

Orders traveling from Hawaii to the mainland may also take a little longer than you may be accustomed to.

Please Check Your Address

Please take a moment to make sure your shipping address is correct before placing your order.

If you notice an error, contact us right away. We will do our best to make a correction before your order ships, but we cannot guarantee changes once an order has entered processing.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Lost, Delayed, or Stolen Packages

Once your package has been accepted by the shipping carrier, it is in the carrier’s care.

If tracking shows your package as delivered but you cannot find it, please first check with household members, neighbors, building management, or your local carrier.

We are always happy to help you contact the carrier or file a claim when appropriate. However, we cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.

If your package is confirmed lost in transit, please reach out to us at aloha@mauigiftandspa.com  and we will do our best to assist.

Damaged Packages

We take great care when packing your order.

If your package arrives damaged, please take photos of the packaging and merchandise and contact us within 48–72 hours of delivery at aloha@mauigiftandspa.com

We will work with you to make things right.

RETURNS & EXCHANGES

We want you to love your purchase! If something isn’t quite right, we’re happy to accept eligible returns according to the guidelines below. .

Our Return Window

Eligible items may be returned within 14 days of delivery for a refund or store credit.

Please contact us at aloha@mauigiftandspa.com within 14 days of receiving your order before sending anything back.

For us to accept a return, the item must be:

• Unworn and unwashed
• In original, resalable condition
• Free from makeup, deodorant, perfume, stains, pet hair, or odors
• Returned with all original tags attached
• Free from damage or signs of wear

We carefully inspect returned merchandise. Items that cannot be returned to inventory in new, resalable condition may not be eligible for a refund.

Final Sale Items

Items marked as FINAL SALE cannot be returned or exchanged

Return Shipping

For returns due to fit, color, style, change of mind, or personal preference, return shipping is the responsibility of the customer.

Original shipping charges are non-refundable.

Because we’re shipping from Hawaii, return shipping can sometimes be more expensive than mainland return shipping. We recommend using a trackable service and keeping your tracking information until your return has been completed.

We cannot be responsible for merchandise lost or damaged while being returned to us.

Exchanges

Need a different size? We are happy to help with an exchange when the requested item is available.

If your preferred size or replacement item is no longer available, we can provide store credit or a refund according to the terms of this policy.

Customers are responsible for return shipping on size and preference exchanges unless the original item was incorrect or defective.

Something Isn’t Right With Your Order?

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48–72 hours of delivery.

Please send us:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the issue is confirmed to be our error, we’ll make it right with an appropriate solution, which may include a replacement, exchange, store credit, or refund.

Refunds

Once your return arrives, we’ll inspect it and let you know whether it has been approved.

Approved refunds will be returned to your original payment method.

Please allow 5–10 business days for us to process an approved return after it arrives. Your bank or credit card company may require additional time to post the refund.

Original shipping charges are not refundable unless the return resulted from an error on our part.

Store Credit

Prefer to find something else you love? Store credit will be issued after your return has been received and approved.

Store credit does not expire unless otherwise required by applicable law.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for return shipping and any additional shipping charges needed to resend the order.

Any eligible refund will be processed once the merchandise has been received and inspected.

Before Sending a Return

Please contact us at aloha@mauigiftandspa.com before mailing your return.

We’ll provide the appropriate return instructions.

A LITTLE ALOHA GOES A LONG WAY

We are incredibly grateful for every order and every customer who chooses to support our Hawaii-based business.

From our little corner of the islands to wherever you are in the world, mahalo for shopping with us.

We hope you love your new pieces as much as we loved choosing them for you. 🌺

Maui Gift and Spa 
aloha@mauigiftandspa.com
808-707-2040